Shipping Policy

SHIPPING, HANDLING AND DELIVERY

  • If In India Products are shipped directly from our office in Mysore, Karnataka by reputed courier agencies such as Ship Rocket and Bluedart/DHL. Local courier agencies are not allowed to handle shipment or deliver via third-party agencies not approved by the company. Please allow following number of days from receipt of your order based on your location.
  • All orders are processed and shipped within 2-3 business days. Transit times are determined by shipping method and delivery location. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. 
  • Order deliveries will be made between 10:30 AM and 6:00 PM Monday – Saturday. Excluding public holidays.
  • While delivery of the Products, you need to acknowledge the receipt, by digitally signing on the couriers pad or should provide the OTP (India only). If you cannot be there to receive the goods, sign please suggest an alternative i.e. a family member, colleague, neighbor, etc. and provide a valid Govt ID such as SIN card or SSN Card. Driving licence is not accepted as an ID However, SynBioPro or its affiliates takes no financial or legal responsibility for goods signed by an alternative person.
  • We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. SynBioPro is not responsible for damage after delivery.

Shipping and Delivery Timings

Our shipping and delivery time line is 3 to 15 days from the date of order, all delivery will be made between 10:00 AM to 5:30 PM, Monday to Saturday.

Our office opens by 10.30 am and closes by 6.00 pm, Monday to Friday, Saturday we open by 10.30 am and close by 3.30 pm, Sunday is Holiday. We are open on most holidays but closed on public statutory holidays.

Shipping Partners: India

Blue dart/ DHL are our preferred logistics and shipping partner. We aim to deliver all packages within the stipulated time to our valuable customers. The shipping process starts immediately after orders and payment is processed.

Timelines and Service Areas

Pan India- Monday to Saturday 10.30 to 18.00 hrs

Standard Shipping- 3 to 5 business Days

Expedited Shipping-2-3 Business Days

Express Shipping- Overnight ( Only available for Platinum members)

For customers and Corporates

Processing of orders is always important to us to ensure the customer receives his order at the earliest.

REGULATORY

  • All products listed on this website are approved by NNHPD, Health Canada, carry a 8 digit approval number issued by Health Canada beginning with ''NPN XXXXXXX (Only applies to Canada, USA and the UAE) is manufactured in a USFDA approved GMP facility in India & the United States , All Ingredients in the formulations are clinically validated by a Single ingredient Monograph or Multiple Monographs pre-approved by Health Canada, all Ingredients supplied by validated and approved vendors are either certified Hallal, Kosher, Non-GMO, Soy Free, Nut Free, Gluten free. Probiotics Strains used the Probiotic formulations are all clinically validated.
  • All products displayed in India are manufactured locally and products manufactured in the USA are imported goods, it shall mention the name and details of the importer as well as the original manufacturer and country of origin For any complaints with regards to your order please contact Customer service who will direct it to our Grievance officer/nodal officer within 7 business days of your order delivery for resolution.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are automatically calculated at shown at the time of check out and consumers will know about this before making payments.

SHIPPING & HANDLING CHARGES

INDIA

We ship products throughout India and all orders are inclusive of shipping fees and Taxes (GST@18%). For remote areas and bulk orders (24 per case or more) a flat shipping charge of INR.200.00 is automatically applied to your order, As a gold member if your total order value is more than INR. 3000.00, domestic shipping is free. For Platinum Members shipping is free.

CANADA

​For Canadian Customers domestic shipping for order above CAD 100.00 is free.

USA

For US Customers pay Shipping and Handling that are automatically calculated at the time of check-out based on your location and state of residence.

UAE/GCC

For UAE Customers domestic shipping for orders above AED 100.00 is free. Other GCC Customers pay Shipping and Handling that are automatically calculated at the time of check-out.
Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.