Refund Policy

RETURNS, REFUND AND CANCELLATION POLICY

  • At SynBioPro, we strive to give you the very best shopping experience possible. However, considering that these are health supplements opened or damaged products cannot be reused, we cannot accept return of opened or used products once sold or delivered and paid for.
  • SynBioPro is not responsible for any damage caused after delivery by the Logistics Company such as DHL, Blue-Dart, FedEx or UPS.
  • In case of any problem or exterior quality issue with the product, we exchange the product only is the seal is not tampered and in its original state for another if Inventory is available. All you need to do is send us an email us within 24 hours of delivery. customer.support@synbiopronutra.com (for shipment & product related queries) and a video confirmation of the same.
  • Refund requests will be subject to checking and vetting by SynBioPro which may take up to 5 business days.
  • SynBioPro shall effect all payments towards accepted refund requests of the consumers as prescribed by the Reserve Bank of India or any other competent authority under any law, within a reasonable period of time, or as prescribed under applicable laws.
  • If Payment is done twice by you then please share the order number and bank reference for validation for verification. To confirm this double payment will take minimum two working days. If there is any double payment, we shall refund the extra amount received.
  • We will not be able to refund the additional charges your banker has deducted from your account in relation to the relevant transaction made.
  • Repayment will be refunded in the same method which you have used to buy the product.
  • Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
  • Once your return/replacement request has been accepted, the process will be completed within 3-5 business days.
  • All products once purchased will be eligible for refund / replacement within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
  • Sold in a physically damaged condition.
  • Bad handling by the shipping agency.
  • Not of the characteristics or features as advertised
  • Delivered late form the stated delivery schedule unless such delay was due to reasons beyond our control